FAQ

Common questions & tips

Scroll down as necessary to view all FAQ's.

Where's the "Contractors List" for the neighborhood? From the Home page, click the "Neighborhood" button on the left side of the page. Once there, click the "Services" button on the left side. Notice the categories at the top of the page.

How do I get a User ID and Password? From the Home page, in the middle portion of the page you will see "Request a new user account", click on that link and it will take you to the user registration form. Complete the form and submit it as directed. Please read all of the instructions.

How do I update my listing in the Resident Directory?To update your listing, you must first have a User ID and password. (If you do not have an I.D. and Password, see the instructions in the FAQ on that subject) From the Home page, click the "Directory" button on the left side of the page. This will take you to the User Log-on page (if you haven't already logged in). Enter your User I.D. and Password. This will take you to the Resident Directory. Click the "Your Entry" button on the left side of the page and it will display your current info. Complete the form and press "Save" and "Return" to List.

How do I add my family picture to the Resident Directory? This is quite easy, but you need to follow these directions carefully. First, you need a digital picture in a .jpg format. You can get this from a digital camera or by scanning a conventional picture. Next, you need to resize the picture down to approximately 200 X 200 pixels. This is easily done with most photo editing software. It is important to make the file size no more than about 10k in order to keep our total storage requirements within established limits. After you have done this, simply go to "Your Entry" as instructed in the above question. There you will see the option to upload a new file. Browse your computer files until you locate the picture that you want to upload. Click on that file and be sure that it shows in the "File Name" box. Place your family name in the comments box. Click "Save". If you are unable to follow these instructions and still want your picture in the directory, contact the site administrator by clicking the link at the bottom of the page.

How do I add my children's/other resident's names to the resident directory? Open the "Your Entry" form as instructed in the "How do I update my listing in the Resident Directory?" question above. Look for the "Additional Residents or Contact Info:" box. Fill in the empty boxes with your child's first and last name, then click the "Add New Info" button. After a moment, your child's name will appear in the box below the entry boxes. Repeat this process until you have entered all additional resident's names. Then click the "Save" and return to list button at the bottom of the form.

Can someone from outside of the community view my phone number and e-mail address? No, a User ID and Password is required to view the Turtle Creek Directory. These are only provided to owners.

Am I required to list my phone number, e-mail address and/or birthday in the directory? For the directory to be useful to the community, it needs to be as complete as possible. Remember, all listings are protected from outside viewing by the Log-in requirement. However, you may omit any of the information items requested in the Resident Directory listing form. Remember we send out email updates to the residents on a regular basis. If we do not have your email then you may miss out on important issues unless you visit the site.

What is the Service Directory? The Service Directory is a separate directory where anyone may list services that they perform or recommendations for other providers. This information is then available to anyone visiting our website. There is no charge for listing.

How do I request a listing in the Service Directory? From the Home page, click the "Neighborhood" button on the left side of the page. Once there, select "Services" and then click the "Submit" button on the left. Complete the listing form shown, and submit it. Place the service in the appropriate category, if one does not exist add a comment in the "Ad Text" section. Note that you can request a link to an outside website if you have one. All requests for listings will be reviewed by an administrator for TCHOA suitability. We reserve the right to refuse any request based solely on our own discretion.

What is the best screen resolution to use in viewing this site? The minimum resolution that gives acceptable viewing is 800 X 600. A screen resolution of 1024 X 768 or higher is even better. To adjust your screen resolution, follow the instructions provided in your Windows OS help menu.

Where can I find information on Turtle Creek Home Owners Association, Board of Directors, covenants, by-laws, board meeting minutes, and financial reports? From the Home page, click on the "Association" menu item on the left side of the page. From that page, you may select items of interest by clicking the appropriate button on the left side of that page.

Can I change my password? Yes, First, you must be logged out. If you are already logged in, close the site and the re-open it. Then, from the Home page, click the "Directory" button on the left side of the page. This will take you to the User Login page. In the lower portion of the page you will see "Change Your Password". Click here and enter your new data and save.

What do I do if I forget may password? From the Home page, click on the "Directory" button on the left side of the page. This will take you to the User Login page. In the lower portion of the page you will see "Forgotten Password?". Click here and complete the request for a new password.

Can I submit suggestions for the website? Please do. Use "Contact Site Administrator" link at the very bottom of any page. Please remember that not all suggestions can be implemented.

Can I submit news articles to appear on the Web Site? Please do. We need articles to help keep interest in the site high and to better inform the community about what is going on. Items can be true news, like area rezoning notices, personal items (graduation announcements, birth announcements, illnesses, prayer requests) or other items that need to be shared with the neighborhood. When you submit an article, if possible, please be efficient and submit it ready to "go to press".

How do I submit news items? From the Home page, click the "Documents" button on the left, then click the "Documents" button on the left. Next click the "Submit" button on the left. Simply fill out the form and submit it. News items will be reviewed by an administrator before publishing. We reserve the right to refuse to publish any item based solely on our own discretion.

What is the best way to print information on the website? Click the "Printer Friendly" link in the top right corner of the page and then print as you normally would. Note: Information on this site that is password protected should be considered confidential and may not be shared with anyone outside of the community. If you run a commercial business you may not use this information for business purposes.

Is pertinent information about the area available from this website? Yes. From the Home page, click the "Community" button on the left. If you have a phone number or link that you would like to have shown here, please submit it using the "Contact Site Administrator" link at the bottom of this page.

Can I view old TC newsletters on the website? Yes. From the Home Page, click on the D"ocuments" button. The newsletters are in PDF format. If you don't have Adobe reader, please goto www.adobe.com and download the free viewer.

What are the surveys for and what do I need to do with them? The surveys are simply attempts to gather information, opinions, requests, etc. from the community. They are not official in any way, but their results should be helpful in judging the communities thoughts and needs. Answering the survey is easy. From the Home page, click the "Surveys" button on the left. This will take you to a log-in screen if you have not previously logged in. After logging in, you will be at the "Survey Process" page. Read the info on the page, then click the "Surveys" button on the left. At this point, you are in. You can review previous surveys and reply to current surveys.

What if I can't find the answer to my question in the FAQ's page? Simple, just click on the "Contact Site Administrator" link at the bottom of any page. This will bring up a form that you can use to submit your question.